Future-Brite™ - Terms and Conditions

Terms and Conditions

Privacy & Security Policies

When you shop on-line at FUTURE-BRITE™, you are shopping on a highly secure site. FUTURE-BRITE™ is "anti-spam" and will not use unethical promotional methods. We use "SSL" servers for our e-commerce to ensure the most secure way to shop.
Your credit card number is only sent via secure encrypted connections, and we do not store customer data where it can be accessed via the Internet. Also, your customer data is considered private and will not be sold or shared with any outside interests.

Ordering Product

Please place orders through your sales representatives. You will receive the best service through them, as they are up to date on your account. They are available for all your requests i.e.: returns, warranties, delivery of your order, technical questions, etc.

Returns

Your sales representative, prior to shipping anything back to the warehouse, must authorize all returns. All returns must be shipped freight prepaid. Local returns will be picked up. Returns will be accepted up to 90 days from date of initial purchase. A 15% restocking fee will apply to non-defective goods returned. Note: Non-defective products that have been dated for warranty purposes cannot be returned. Returns must be clean and free of markings, stickers and price tags. Future-Brite will evaluate the failure, either repair or replace the product, at our discretion.

Shipping

All products leave our warehouse in good condition and appropriately packaged. Please inspect your shipment when it arrives. All damages or missing product must be noted on the carrier waybill and our office contacted immediately.

New Customers

Our office requests that you provide all of your company information prior to your first order. Company information should include a copy of your business license, Federal Tax I.D. number, or Social Security number (U.S. customers) store and office addresses and phone and fax numbers, names of your contact persons, buyers manager and any other information you may consider important. New accounts will be C.O.D. or prepaid for a period of six months or 4 orders, which ever comes first, before an application for a credit account will be reviewed by our office team. At that time you will be given a credit limit, which can be changed over time according to orders, if necessary. Once credit has been established with us, you will receive net terms of 30 days from date of invoice.

Terms

Our terms are net 30 days from date of invoice. Accounts delinquent over 15 days will be charged a 2% a month service charge. Accounts over 40 days must have the outstanding balance amount paid in full before any new product will be shipped. Monies due after 90 days will be submitted to a designated collection agency to recover invoices due, fees and accrued interest. All returned checks would be charged a $30.00 handling fee.